FAQs

Buying online

Mosaic making

General stuff

Can’t find an answer to your question? Email us with your query.

Buying online

How can I pay?
You can pay using

  • Credit card
  • Debit card (in some countries)
  • PayPal account
  • Direct Deposit (within Australia)
  • Money Order (within Australia)
  • Cheque (within Australia)

All online payments are made via PayPal’s secure online payment system, and there’s no need to open a PayPal account in order to pay by credit card or debit card. When you are ready to pay, you will be taken to PayPal’s website to complete your transaction. You will receive a confirmation email from PayPal detailing your transaction.
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Is it safe to buy online from you?
Yes. All online payments are secure and are made via PayPal, the global leader in online payments. PayPal offers industry-leading fraud prevention measures and keeps your financial information private.
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Which countries do you ship to?
It’s highly unlikely that we will not be able to ship to your country. Since we use PayPal to handle our online payments, we are able to ship to any country in PayPal’s secure global network of countries. These countries are listed when you checkout and enter your shipping address.
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How long will it take to receive my purchase?
Orders are normally dispatched within 2 business days. After dispatch delivery usually occurs between 2 and 15 business days, depending on the destination. At busy times of the year (e.g. Christmas), delivery may take a little longer.
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What shipping method do you use?
International orders are shipped worldwide using the Registered Post International or Express Post International services, and offer signed delivery at most destinations. Within Australia, orders are shipped via Registered Post or Express Post.
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What are the shipping costs?
Shipping costs depend on the shipping destination and the weight of the shipment. We offer discounts on shipping for customers who order multiple items. The shipping costs (inclusive of discounts) are displayed in your shopping cart before you checkout.
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Will I have to pay import duty/taxes?
Import duties/taxes are outside our control and hence are not collected by us when you make your purchase. The likelihood of your order attracting such charges is minimal, but any such charges would be your responsibility.
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What is your returns policy?
You may return an item to us within 14 days of receiving it, as stated in our Satisfaction Guarantee. We will also pay the return shipping costs if the return is a result of our error (e.g. you have been sent the wrong item).
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Do you offer a guarantee?
Of course! We stand by the quality of our product 100%, and offer customers who purchase our products online this guarantee:

100% Satisfaction Guarantee

If you are in any way dissatisfied with any purchase made from this web site, you can return it within 14 days of receipt. Simply send it back in its original condition with a note giving your reason for return. Once we receive it, we’ll refund the cost of the item in full.

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Mosaic making

Can just one motifo pack really make all the different designs?
Yes …that’s right! The motifo pack has been designed so that any mosaic design shown on this website can be created with the contents of only one motifo pack. The colour of finished mosaic will obviously depend on the colour scheme of your motifo pack. There are currently 2 colours schemes available in our online shop - ‘classic’ (grey tones) and ‘warm’ (warm sunset colours). We frequently add more designs to the website, so be sure to check back if you decide to change your artwork.
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Will the mosaic designs fit my fridge size?
All motifo mosaics have been designed to fit a broad range of fridge sizes. The overall size of the mosaic is influenced by the width of the spaces between the individual coloured squares. A mosaic on a larger fridge will therefore have slightly bigger spaces between the squares than a mosaic on a smaller fridge. Also, the flexibility of mosaic artwork means that designs can easily be cropped (i.e. by removing rows of squares) in order to affect the size and shape of the artwork.

The maximum size of a mosaic is approximately 190cm tall by 70cm wide.
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How can I clean the magnets?
Unlike many other fridge-type magnets, motifo magnets are water-proof… so it’s safe to use a damp cloth to wipe them clean if necessary.
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What’s the best way to remove a magnet?
The easiest way is to lift one edge with your finger whilst holding the opposite edge against the surface with your thumb. Do not try to slide the magnets off the surface.
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General stuff

My local store does not stock motifo products and I don’t like buying things online. How can I get some motifo action?
Feel free to ask your local store to get in touch with us here at hello@motifo.com - we’ll answer all their questions and will try to get them stocked up as quick as we can.

Alternatively, why not let us change your opinion of buying online? We are happy to answer any questions you may have about buying a motifo product from our online shop. We pride ourselves on the quality of our service and of our products, and offer a 100% satisfaction guarantee.
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What size are the individual magnets?
Each magnet is 25mm x 25mm.
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Are motifo magnets suitable for kids?
Motifo magnets are not suitable for children under 6 years old. We recommend that children should be aged 8 or above.
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